People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They were encouraged to ask questions and felt staff had the time to answer their questions. People reported that staff were good at discussing all their treatment options with them. One person told us, “I’ve been coming here for over 20 years, everything is fine, they fit me in quickly and always explain any treatment I need as well as the prices”. Another person told us, “all staff are really friendly, I’m always informed about the treatment I receive. It’s always very clean here”.

Overall we found that the provider was operating effective systems to ensure patients received appropriate care and treatment in an environment which was clean. We found that services were provided by staff who were appropriately supported in relation to their responsibilities. Minor issues identified were discussed with the provider.