We spoke with four people during our inspection who all told us they were happy with the care and treatment they had received at Garston Dental Practice. We also looked at feedback received from people who had completed a practice survey. Some comments made were:

“Everyone is so friendly and pleasant.”

“I am always pleased with the service. I have been coming here for 40 years.”

“I am very pleased with all the services.”

During our visit we saw that the treatment rooms, decontamination room, waiting area and other communal areas were clean and tidy. We also saw that the instruments and equipment used at the practice were cleaned and decontaminated in line with current best practice guidance.

People who used the service were given clear information about the treatment they would receive and how much it would cost. There were suitable arrangements in place to deal with foreseeable emergencies and all staff had been provided with suitable training and support with which to undertake their roles and responsibilities. The organisation monitored the quality of the service provided on a regular basis.