Staff reported that before people received treatment they would fully explain what particular treatments involved. We spoke with people using the service who confirmed this. They said that staff always talked through the treatment process, that they explained things "very clearly" and they had been told at each stage what would happen. They described staff as "wonderful" and "very helpful".

When people first attended the service they were asked to complete a medical history form which asked relevant questions about peoples' allergies, any medications they were taking or any medical conditions which they had. People using the service told us that they were asked about their health at appointments. They described the service as "very good" and said that they always had a "very good experience" at the service. Staff had been trained in what to do in a medical emergency and were aware of the different roles of staff if such an event occured.

On the day of the inspection the service was clean and tidy. People we spoke with said that there was always a "very high standard" of cleanliness at the practice and that it was "top-notch".

Staff undertook the relevant training to maintain their professional registrations.

The service had an appropriate complaints system in place.