Gabriel's Angels Ltd, Millars Brook, Molly Millars Lane, Wokingham.Gabriel's Angels Ltd in Millars Brook, Molly Millars Lane, Wokingham is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), caring for people whose rights are restricted under the mental health act, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments, services for everyone and substance misuse problems. The last inspection date here was 18th October 2019 Contact Details:
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11th January 2017 - During a routine inspection
This inspection took place on 11 January 2017 and was announced to ensure the registered manager was available. Gabriel’s Angels is a domiciliary care agency providing care and support to 60 people living in their own homes. A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. This was the first inspection of the service at its current address. People were very happy with the care and support provided by the care staff although some felt the office administration could be improved. People felt safe and that staff knew them well. They felt staff respected their dignity and sought consent before providing support. People were kept safe by staff who understood how to recognise the signs of abuse and how to report them. Any concerns that had arisen were reported to the local authority safeguarding team. Staff were provided with detailed and up to date care plans and other information to enable them to deliver personalised care to people. People’s care plans had been devised and were regularly reviewed with them or their representatives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice . A robust recruitment system ensured, as far as possible, the service recruited appropriate staff. Staff received a thorough induction and regular training to equip them to perform effectively and received regular ongoing support through supervision and appraisal. The management had effective systems to monitor care practice and seek people’s views about the service. Surveys were carried out and complaints were addressed appropriately. Plans were in place for the future development of the service.
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