The inspection took place on 30 July 2018 and was announced.

G4 Enterprise House is registered to provide personal care to people in their own homes and was registered with us in March 2017. This was the first inspection of this service following registration with us. At the time of this inspection, the service was providing personal care to ten people.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. Both the registered manager and provider were managing the service and are referred to as ‘the management team’ in the inspection report.

People received care from a consistent staff team who arrived when they were expected and stayed the allocated time. People felt safe with staff because they had been trained to provide effective care that met their individual needs and preferences. The provider had a recruitment system which included a number of pre-employment checks to ensure staff were suitable to work with people.

People’s needs were assessed before they received a service so that any potential risks to providing their care and support could be identified and minimised. Care plans contained instructions for staff to follow to ensure people’s care needs were met consistently. Staff understood how to support people safely and to report any concerns about people’s health and wellbeing to the management team.

People were fully involved in planning and reviewing their care and any likes, dislikes and preferences had been recorded in care plans to ensure people received person centred care. People were supported with food and drink when needed.

Staff sought consent from people before each care intervention and understood the importance of supporting people’s independences and wishes.

People were treated with care and kindness by staff who took time to get to know them and understand their needs. Staff had received training in equality and diversity and treated people with respect. People told us staff communicated effectively with them to ensure their wellbeing.

People were given a ‘handbook’ which contained details of the providers’ complaints procedure if they should need it and people knew who to approach with any concerns.

Staff spoke positively of the management team and told us they felt supported to carry out their role, including out of hours, when needed. However, whilst there was governance and accountability arrangements in place, as the service was quite new, systems and processes were still being embedded. We found records were not always sufficiently detailed to demonstrate effective processes were in place to support people’s needs and monitor the quality of service.