We spoke with three patients when we visited this dental surgery who were all happy with the service they received. We heard comments including “they are great here. They make you feel so relaxed and comfortable”; “The receptionist is good. She has rearranged appointments with no problems at all” and “Everything is fine, there are no changes needed at this dentist.”

At our last inspection in February 2013 we found that there was a system in place to monitor the quality of care but the information obtained was not always used to demonstrate that improvements had been made. At this inspection we found that improvements had been made and the service was now fully meeting this standard.

We spoke with four patients who were visiting the practice for their dental care and treatment during our visit. They were happy with the service they received. One patient told us “The staff are lovely” and another patient told us “I have lots of confidence in my dentist’s ability.”

Patients told us they were involved in their care and treatment decisions and they were given good information about their care and treatment. One person told us “The dentist explains all of the choices available to me.”

Patients told us that the practice environment and equipment was always clean. On the day of our visit we found that the all of the treatment areas were clean and well organised. The staff were following national standards for controlling infection to ensure that patients’ safety was maintained.

We saw that staff had completed relevant training and that they made sure that they kept up to date with current dental practice. There was an system in place to monitor the quality of care but information obtained was always used to demonstrate that improvements had been made to the quality of care and treatment.