There were suitable arrangements for obtaining peoples consent for the care and the treatment provided to them. People told us they were happy with the service provided, one said, "I've been coming here for a number of years and I've never had a problem". Another person told us, "It's really good here. I've been coming here since I was a child. I get a good service from all the staff here."

People experience effective, safe, appropriate care and support that meets their needs. This was confirmed by people we spoke to and by the records which were kept. One person said all their immediate family attended the surgery and none had ever had any problems. They said “We all like coming to the surgery and even the kids think it’s great”. An individual told us that the dentist always explained the options available. They said “he is really good at telling me in plain language what I need done”.

The staff we spoke with knew how to carry out their role and continued to maintain their skills and competencies to make sure they remained safe to practice. One person told us that they are sent reminders when they need to have their routine appointments for check ups and that “This helps us to make sure that all of the family keep up to date with our dental care”.

We found that people were protected from the risk of infection because appropriate guidance was followed. One said “The surgery was always clean and tidy.”