Letter from the Chief Inspector of General Practice

We inspected Dr Jandu and Partners at Frizinghall Medical Centre on the 26th November 2014 as part of our new comprehensive inspection programme. Our inspection team was led by a CQC Inspector and included a GP specialist advisor and an Expert by Experience.

We have rated the practice as good.

Our key findings were as follows:

• There were comprehensive systems to keep people safe. The whole practice team was engaged in reviewing and improving safety and safeguarding systems. Innovation was encouraged to achieve sustained improvements in safety.
• There was a holistic approach to assessing, planning and delivering care and treatment. Innovative approaches to care and how it was delivered were encouraged.
• Staff recognised and respected the totality of patient’s needs, including their personal, cultural and social needs.
• There was a proactive approach to understanding the needs of different groups of patients and to deliver care in a way that met their needs. This included people who were in vulnerable circumstances or who had complex needs.
• Patients could access appointments and services in a way and at a time that suited them.
• There were high levels of staff satisfaction. Staff were proud of the organisation as a place to work and spoke highly of the culture.

We saw two areas of outstanding practice:

• Children with very complex needs were assigned a named GP and a named receptionist whose role was to assist with liaison with other services.
• The effectiveness of the practice’s approach to identifying, following up and managing serious illnesses, including cancer referrals, was evident from local performance data which showed it was significantly better than most other practices.

However, there was also an area of practice where the provider needs to make improvements.

• The provider should ensure there is a system to check that patient safety alerts have been acted upon.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Frizinghall Medical Centre on 22 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for five of the six population groups. We rated the population group ‘people with long-term conditions’ as requires improvement due to performance against some of the diabetes and hypertension indicators.

The practice was previously inspected in November 2014 and were given an overall rating of good.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider

should

:

• Review and improve the process for documenting action taken as a result of safety alerts.
• Review and improve achievement against the Quality and Outcomes Framework indicators for patients with diabetes and hypertension.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care