Letter from the Chief Inspector of General Practice

We inspected this service on16th October 2014 as part of our new comprehensive inspection programme. This provider had not been inspected before and that was why we included them.

The overall rating for this service is good. We found the practice to be good in the safe, responsive caring, effective and well led domains. We found the practice provided good care to older people, people with long term conditions, people in vulnerable circumstances, families, children and young people, working age people and people experiencing poor mental health.

Our key findings were as follows:

• Patients were kept safe because there were

arrangements in place for staff to report and learn

from key safety risks. The practice had a system in

place for reporting, recording and monitoring

significant events over time.

• The practice could demonstrate improved outcomes

for patients through the use of a comprehensive range

of clinical audits.

• The partners provided strong and clear leadership

which had led to a committed and motivated staff

group.

• The practice was responsive to its different patient

groups and patients were satisfied with the service they received.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice