Letter from the Chief Inspector of General Practice

We carried out our inspection of French Weir Health Centre on 21 July 2015 specifically to follow up on the findings of our last inspection carried out on 4 and 11 November 2014. The report for this inspection was published on 30 April 2015.

Overall we found the practice is rated as good with examples of safe recruitment practices and other aspects of safe patient treatment and support. Patients reported high levels of satisfaction with the practice during our inspection.

Our key findings were as follows:

There were reliable systems, processes and practices in place to keep people safe and safeguarded from abuse for example;

• There were systems, processes and practices put in place and communicated to staff that were identified as essential to keep people safe. Staff were trained and made aware of these systems, processes and practices. The systems, processes and practices were monitored and improved when required.
• Recruitment processes and policy were robust and recruitment was carried out in accordance with the policy for all employee appointments.
• There were arrangements in place to safeguard adults and children from abuse that reflect relevant legislation and local requirements. Staff demonstrated they understood their responsibilities and adhered to the practices safeguarding policies and procedures.
• Patients were treated with dignity and respect by a staff team who understood patients’ needs.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

We reviewed the information available to us about French Weir Health Centre on 6 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.