We spoke with three patients who were using the service at the time of our visit. They told us they were happy with the quality of the service offered. They told us staff were friendly and treated them with respect. One patient said “I have a good relationship with the team here.” Another told us, “They are a nice practice, good people, friendly receptionist and work to a great standard.”

Patients we spoke with told us they were able to see their X-rays and were given print outs of their treatment plans when appropriate. They told us they were involved in their dental plan and were made aware of treatment costs. We viewed seven patient records and found these contained appropriate information regarding previous examinations and treatments.

We toured the practice and found it to be clean, hygienic and free of clutter. Dental instruments were decontaminated in line with the Department of Health standards.

Staff undertook appropriate training and were supported to deliver effective care and treatment safely. Staff told us they felt supported by management.

Patients we spoke with were happy with the care provided and had no complaints. The practice’s complaints procedure was clearly displayed in the reception area. We noted a comments box was available for patients.