Francis Road Medical Centre, London.

Francis Road Medical Centre in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 26th April 2017

Francis Road Medical Centre is managed by Francis Road Medical Centre.

Contact Details:

Address: Francis Road Medical Centre 94 Francis Road London E10 6PP United Kingdom Telephone: 02085393131

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Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-04-26
Last Published		2017-04-26

Local Authority:

Waltham Forest

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

5th December 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Francis Road Medical Centre on 12 May 2016. The overall rating for the practice was requires improvement, with a rating of inadequate in safe. Where a service is rated as inadequate for one of the five key questions or one of the six population groups or overall, it will be re-inspected within six months after the report is published. The full comprehensive report on the 12 May 2016 inspection can be found by selecting the ‘all reports’ link for Francis Road Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection carried out on 31 January 2017 and 22 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 12 May 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• The practice had acted upon the findings of our previous inspection in relation to patient safety. We found that risks to patients were assessed and well managed.
• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

• Review the significant event reporting process to ensure all significant events are captured to enable learning outcomes to be shared with all staff.
• Monitor performance in relation to the childhood immunisation programme.
• Continue to develop a programme of quality improvement to improve patient care.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

1st January 1970 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Francis Road Medical Centre on 12 May 2016. The overall rating for the practice was requires improvement, with a rating of inadequate in safe. Where a service is rated as inadequate for one of the five key questions or one of the six population groups or overall, it will be re-inspected within six months after the report is published. The full comprehensive report on the 12 May 2016 inspection can be found by selecting the ‘all reports’ link for Francis Road Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection carried out on 31 January 2017 and 22 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 12 May 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• The practice had acted upon the findings of our previous inspection in relation to patient safety. We found that risks to patients were assessed and well managed.
• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

• Review the significant event reporting process to ensure all significant events are captured to enable learning outcomes to be shared with all staff.
• Monitor performance in relation to the childhood immunisation programme.
• Continue to develop a programme of quality improvement to improve patient care.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice