We were able to speak with three people who used this practice. The results of a patient feedback questionnaires completed in August 2013 said things like, “Excellent service,” and “Friendly, clean and approachable.”

Patients said the different treatment options were always explained to them as well as the cost. One person told us, “My dentist always makes the different options clear.”

We watched how the staff dealt with people as they arrived. We saw staff were very friendly and polite, putting people at their ease. We saw feedback from patients which described staff and dentists as being “polite,” “courteous” and “approachable.”

We saw there were safeguarding procedures in place. One patient we spoke with commented they felt, the practice was “very supportive of vulnerable old people (in their community.)”

The practice was clean and well maintained with good procedures in place to prevent cross infection.

We saw staff at the practice were properly trained, worked to a professional code of conduct and kept their skills updated. One of the dental nurses said, “If you find a course that looks interesting and is relevant to something you want to develop then we can ask (the provider) to fund it for us.”

There were measures in place to make sure the quality of the service received by patients was maintained or improved. Patients were regularly asked their views and their responses were used to plan and make improvements.