Fourways Dental Surgery, Borough Green.Fourways Dental Surgery in Borough Green is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 8th January 2019 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
19th December 2018 - During an inspection to make sure that the improvements required had been made
![]() We undertook a focused inspection of Fourways Dental Surgery on 19 December 2018. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector.
We undertook a comprehensive inspection of Fourways Dental Surgery on 5 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Fourways Dental Surgery on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area’s where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 5 April 2018
Background
Fourways Dental Surgery is in Sevenoaks and provides a very small NHS contract and private treatment for adults and children
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including some for blue badge holders, are available adjacent the practice.
The dental team includes five dentists, two dental hygienists, four dental nurses, two trainee dental nurses and two receptionists. The practice has four treatment rooms.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Fourways Dental Surgery was one of the principal dentists.
During the inspection we spoke with two dentists and three dental nurses. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
5th April 2018 - During a routine inspection
![]() We carried out this unannounced inspection on 5 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found this practice was not providing well-led care in accordance with the relevant regulations.
Background
Fourways Dental Surgery is in Borough Green in Sevenoaks and provides NHS and private treatment to patients of all ages.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including some for blue badge holders, are available near the practice.
The dental team includes three dentists, two dental hygienists, four dental nurses (one of which is the practice manager), two trainee dental nurses and two receptionists. The practice has four treatment rooms.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Fourways Dental Surgery was one of the principal dentists.
On this occasion we did not supply any CQC comment cards as this was an unannounced inspection. We did speak with three patients following our inspection over the telephone.
During the inspection we spoke with three dentists, three dental nurses, two receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Our key findings were:
We identified regulations the provider was not meeting. They must:
Full details of the regulations the provider was not meeting are at the end of this report.
There were areas where the provider could make improvements. They should: review and update on an annual basis all of their policies, procedures and protocols.
8th September 2016 - During a routine inspection
![]() We carried out an unannounced comprehensive inspection on 8 September 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations
Background
Fourways Dental Surgery is located in Sevenoaks and offers general dentistry services to patients through a recognised dental plan on a private basis and NHS treatment options for patients who are exempt from payment and children. The practice has three dentists and two hygienists who are supported by a practice manager, two qualified and registered dental nurses, two student dental nurses and two receptionists.
The practice has four treatment rooms, over two floors, reception and waiting areas, a decontamination room and staff facilities.
The practice is open: Monday – Friday 8.30am to 5.30pm and Saturdays by appointment only.
The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
We did not provide CQC comment cards to the practice as this was an unannounced inspection. We were able to speak with two patients on the day of our inspection and six over the telephone following our inspection. Their comments were very positive about the staff and the service. Patients commented that the practice was clean and hygienic, and they found the staff friendly, considerate and caring. They had trust in the staff and confidence in the dental treatments, and said that they were always given clear, detailed and understandable explanations about dental treatment. They also commented that the dentists put patients at ease, had their patient’s best interests at heart and listen carefully.
Our key findings were:
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