Fountain of Health Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to adults. At the time of this announced inspection of 25 September 2018 there were 16 people who used the personal care service. We gave the service 24 hours’ notice of the inspection to make sure that someone was available to see us.

This service was registered in July 2017 and this was their first inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems in place designed to provide people with safe care. Risks to people were managed, including risks from abuse and in their daily lives. There were enough care workers to ensure that all planned visit for people were completed. Care workers were recruited safely. People did not receive any support with their medicines, other than reminding people to take them. However, care plans identified the medicines they took and care workers had received training in medicines. There were infection control procedures in place to reduce the risks of cross infection.

There were systems in place to provide people with an effective service. Care workers were trained and supported to meet people’s needs. The service was up to date with the requirements of the Mental Capacity Act 2005. People were asked for their consent before any care was provided and their choices were documented. Where people required assistance with their dietary needs, this was provided. People were supported to have access to health professionals where needed. The service worked with other organisations involved in people’s care to provide a consistent service.

People received a caring service. People told us they had positive relationships with their care workers. People’s dignity, privacy and independence were respected and promoted. People’s views were listened to and valued.

People were provided with a responsive service. People received care and support which was assessed, planned and delivered to meet their individual needs. This included people’s end of care needs and choices. A complaints procedure was in place and people’s concerns were addressed.

There were systems in place to monitor and assess the service provided. People were asked for their views and these were listened to and valued.