This inspection visit took place on 13 July 2017 and was unannounced. At the last inspection on 12 March 2015, the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.

Flint Green House provides residential accommodation and support for up to 15 adults with mental health needs. At the time of our inspection visit, nine people were living there.

People were kept safe because staff had a good knowledge of current, safeguarding practices and how to apply this when supporting people. People received safe care and support because risks had been identified and were managed effectively. People were supported by sufficient numbers of staff and people were supported to receive their medicine safely.

People were assisted by suitably trained staff that had the knowledge and skills they needed to do their job effectively. People felt staff had a good knowledge of their support needs.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were supported in their meal preparation and encouraged to eat more healthily. Clinical professionals were involved in supporting people to maintain peoples’ mental health, care and wellbeing.

People were supported by caring and kind staff who demonstrated a positive regard for the people they were supporting. People had been encouraged to be independent. Support was reviewed with the person and, where appropriate, their relatives to ensure the support provided continued to meet people’s needs.

People and their relatives were aware of how to raise concerns or make complaints and were happy with how the service was managed. There were systems in place to monitor the quality of the service to ensure people received a good quality service.

Further information is in the detailed findings below.