We spoke with three people who used the service and all were extremely complimentary about the services they had received and their comments included: “I have always had excellent service from Dr O’Connor, superb!” “The service you receive is very, very satisfactory. All the staff are courteous and look after you very well indeed. I would not consider going anywhere else” and “Everything is fully explained to you, the treatment, costs and how long everything will take.”

People told us that the dentist always supplied them with appropriate information about any proposed treatment and always involved them in making decisions about their treatment.

Treatments were carried out in a clean, hygienic environment and suitable arrangements were in place to ensure people were not placed at risk of cross infection.

All staff working at the practice received training that provided them with opportunities to further develop their skills and knowledge and to maintain their professional registration. Regular staff meetings took place that enabled staff opportunities to discuss the management of the practice on a day to day basis. Although the provider said he carried out appraisals with each member of the staff team, these were not being formally recorded. The provider said that he would record details of appraisals in future.

We were provided with information to demonstrate that the quality of service was being monitored by the provider.