FitzRoy Support at Home - Nottinghamshire, 38-40 North Gate, Newark.FitzRoy Support at Home - Nottinghamshire in 38-40 North Gate, Newark is a Homecare agencies specialising in the provision of services relating to caring for adults under 65 yrs, learning disabilities and personal care. The last inspection date here was 11th December 2019 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
16th February 2017 - During a routine inspection
This announced inspection was carried out on 16 February 2017.FitzRoy Support at Home is a domiciliary care service which provides support and personal care to people with learning disabilities living in their own homes in Nottinghamshire. On the day of the inspection visit there were 23 people using the service who received personal care. The service had two registered managers in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People were supported by staff who understood the risks people could face and knew how to make people feel safe. People were encouraged to be independent and risks were mitigated in the least restrictive way possible. People were supported by consistent staff who they knew. People were provided with the support they needed to take their medicines as prescribed. People were provided with the care and support they wanted by staff who were trained and supported to do so. Any deprivation of a person’s liberty was reported to the appropriate authority to consider if an application needed to be made to the Court of Protection. People were supported by staff who understood their health needs and ensured they had sufficient to eat and drink to maintain their wellbeing. People were treated with dignity and respect and their privacy was protected. Where possible people were involved in making decisions about their care and support. People were able to influence the way their care and support was delivered and they could rely on this being provided as they wished. They were supported to have the social life they wanted and try new activities. People were informed on how to express any issues or concerns they had. Systems used to monitor the quality of the service did not always identify where improvements were needed. People who used the service and care workers were able to express their views about the service which were acted upon. The management team provided leadership that gained the respect of care workers and motivated them as a team.
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