Fitzrovia Medical Centre in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 29th October 2019
Fitzrovia Medical Centre is managed by Fitzrovia Medical Centre.
Contact Details:
Address:
Fitzrovia Medical Centre 31 Fitzroy Square London W1T 6EU United Kingdom
We carried out an announced comprehensive inspection at Fitzrovia Medical Centre on 13 December 2018 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
what we found when we inspected
information from our ongoing monitoring of data about services and
information from the provider, patients, the public and other organisations.
We have rated this practice as good overall, good for providing a responsive service to population groups and requires improvement for providing an effective service to population groups.
We found that:
Outcomes for patients were lower than the national average for long term conditions, mental health and child immunisations. The practice had recognised this and had put plans in place to address this and improve outcomes.
The practice had governance procedures in place, however due to a change in practice management, some assessments such as infection prevention and control and premises risk assessments were either just out of date or in need of formalising. A new practice manager had recently been appointed and was in the process of updating these.
The practice provided care in a way that kept patients safe and protected them from avoidable harm.
Patients received effective care and treatment that met their needs.
Staff dealt with patients with kindness and respect and involved them in decisions about their care.
The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
The areas where the provider must make improvements are:
Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
The provider should also:
Ensure an adult safeguarding lead is in place in line with practice policy.
Formalise the practice premises risk assessment.
Undertake regular infection prevention and control audits.
Ensure that fire risk assessments are regularly undertaken, and that fire extinguishers receive regular checks to ensure they remain fit to be used in the event of a fire at the practice.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice
Letter from the Chief Inspector of General Practice
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
We carried out an announced comprehensive inspection on 3 December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they generally found it easy to make an appointment, with urgent appointments available the same day.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The area where the provider should make improvement is:
Continuing to work on increasing the uptake rate for cervical screening tests and improving outcomes relating for patients with diabetes and hypertension (high blood pressure).