Firsway Health Centre in Sale is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 3rd June 2016
Firsway Health Centre is managed by Firsway Health Centre.
Contact Details:
Address:
Firsway Health Centre 121 Firsway Sale M33 4BR United Kingdom
Letter from the Chief Inspector of General Practice
On 16 January 2015 we carried out a full comprehensive inspection at Firsway Health Centre. The inspection was rated as requires improvement.
Improvements were specifically required in the following areas:
Regulation 10 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Assessing and monitoring the quality of service provision.
Regulation 11 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Safeguarding people who use services from abuse.
Regulation 12 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Cleanliness and infection control.
Regulation 13 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Management of medicines.
Regulation 21 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Requirements relating to workers.
Regulation 23 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Supporting staff.
The Health and Social Care Act 2008 (Regulated Activity) regulations 2014 replaced the above regulations in April 2015.
This inspection took place on 19 April 2016 and was a focussed inspection to check improvements had been made. We inspected areas of each domain. We found all the required improvements had been made and the practice is now rated as good.
Our key findings across all the areas we inspected were as follows
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw two areas of outstanding practice:
The practice had a system in place to monitor and review families at risk with health visitors. These meetings took place fortnightly. There was a code on the practice’s computer system so that all clinicians were aware of there was an issue with a family.
The practice had developed templates for use when prescriping certain medicines, for example oral contraception. Up to date NICE guidance was inbuilt into these templates as a prompt for GPs, all relevant facts could be considered.
Letter from the Chief Inspector of General Practice
On 16 January 2015 we carried out a full comprehensive inspection at Firsway Health Centre. The inspection was rated as requires improvement.
Improvements were specifically required in the following areas:
Regulation 10 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Assessing and monitoring the quality of service provision.
Regulation 11 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Safeguarding people who use services from abuse.
Regulation 12 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Cleanliness and infection control.
Regulation 13 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Management of medicines.
Regulation 21 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Requirements relating to workers.
Regulation 23 of the Health and Social Care Act 2008 (Regulated Activity) Regulation 2010, Supporting staff.
The Health and Social Care Act 2008 (Regulated Activity) regulations 2014 replaced the above regulations in April 2015.
This inspection took place on 19 April 2016 and was a focussed inspection to check improvements had been made. We inspected areas of each domain. We found all the required improvements had been made and the practice is now rated as good.
Our key findings across all the areas we inspected were as follows
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw two areas of outstanding practice:
The practice had a system in place to monitor and review families at risk with health visitors. These meetings took place fortnightly. There was a code on the practice’s computer system so that all clinicians were aware of there was an issue with a family.
The practice had developed templates for use when prescriping certain medicines, for example oral contraception. Up to date NICE guidance was inbuilt into these templates as a prompt for GPs, all relevant facts could be considered.
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