Letter from the Chief Inspector of General Practice

We visited Feltwell Surgery on the 22 January 2015 and carried out a comprehensive inspection.

We found that the practice was good overall across all the areas we inspected.

Our key findings were as follows:

• The practice had a good understanding of the needs of the practice population and services were offered to meet these.

• Patients were satisfied with the service and felt they were treated with dignity, care and respect and involved in their care.

• There were systems in place to provide a safe, effective, caring and well run service. Practice staff were kind and caring and treated patients with dignity and respect.

• The practice was safe for both patients and staff. Robust procedures helped to identify risks and where improvements could be made.

• The clinical staff at the practice provided effective consultations, care and treatment in line with recommended guidance.

• Services provided met the needs of all population groups.

• The practice had strong visible leadership and staff were involved in the vision of providing high quality care and treatment.

There were areas of practice where the provider should make improvements.

The provider should:

• Ensure staff have a clear understanding of the Mental Capacity Act and their role in implementing it.
• Ensure there is a procedure in place for handling and recording all dispensing errors and near misses.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice