We talked with three people using the service and five members of staff to obtain their views about the service. The three people told us they had been coming to this practice for many years because they have always been satisfied with the treatment they received. One person said, “I have been with the practice for more than twenty years and do not wish to change practice”.

Feedback from the NHS in its quarterly report (The Vital Signs report) about the dental activity in the practice showed that people were consistently more satisfied with the service they received than the national or local average. For June 2012, the practice scored 100 per cent.

People said they received information about their dental complaints, the treatment options and the costs so they had all the necessary information to make an informed decision about their treatment. They said staff did not rush them with making a decision about treatment and they did not have to wait long when they attended their appointments.

The practice had appropriate arrangements in place to deal with medical emergencies and to ensure that appropriate standards with regards to infection control were maintained. There were also systems in place to monitor and assess the quality of services. However these were not always carried out at clear intervals of time to ensure that information about the quality of services provided was received in a timely manner.