We visited Runfold ward, Bentley ward, the day assessment unit and the Outpatients department on the day of our inspection. We also spoke with 14 patients, 3 family members of patients, and 12 members of staff.

We found that records were very well completed and provided comprehensive evidence that patients had care delivered according to their preferences and needs. They showed that the multidisciplinary team worked together to meet the wider needs of patients.

The individual care pathways seen had been completed appropriately and individual risk assessments were updated as necessary. Rehabilitation pathways ensured that patients were encouraged and supported to regain their levels of independence, as far as was possible. This meant that patients experienced care, treatment and support that met their needs and protected their rights.

We found that staff were supported in their training and development. We were also told by staff that they felt supported in their roles by their managers and colleagues.

We found that the hospital was clean and that infection control was taken seriously. We also found that the hospital listened to patient's comments and complaints about the service and made changes to the service where they were indicated.

Patients told us that they were well cared for on the ward that they had a very good choice of meals and that staff come as quickly as they can when the call bell was rung. They said they felt involved in their care.

Everyone we spoke with was very positive about the care and treatment they, or their relative, had received. They described the staff as being kind and helpful.

We found that records were very well completed and provided comprehensive evidence that people had care delivered according to their preferences and needs. They showed that the multidisciplinary team worked together to meet the wider needs of patients. The rehabilitation pathways ensured people were encouraged and supported to regain independence, as far as was possible.