What life is like for people using this service:

People felt safe living at the service there were robust processes addressing any safeguarding issues raised. The risks to people’s safety were assessed and measures in place to safely support them. They were supported by a staff group who knew them well and received regular training to support them with the knowledge to meet people’s needs.

People’s health, nutritional and medicines needs were well managed and they lived in an environment that was clean and well maintained.

Staff showed good knowledge of the principles of the Mental Capacity Act, 2005 (2005) and gained people’s consent before providing care. People were supported to have their views and decisions about their care recognised. People had formed positive relationships with staff who knew their needs and preferences.

There was a positive culture at the service and people and their relatives felt listened to, they were able to raise complaints or concerns and know they would be addressed by staff.

There were quality monitoring processes in place to improve the care for people. However, we found further improvements in some aspects of the quality monitoring processes could be improved to sustain improvements made at the service during the last year.

More information is in detailed findings below.

Rating at last inspection: this is the first inspection of this service under this provider

About the service: Farm Field View accommodates seven people in one adapted building and is one of four services on the Bilsthorpe site owned and run by Lifeways. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Why we inspected: This inspection was a planned inspection undertaken to ensure the new provider for the service was meeting the regulations of the Health and Social Care Act and the Care Quality Commission Registration Regulations.