All the people we spoke with told us that the dentist listened to them and talked through all the possible treatment options and costs, and this enabled them to make informed decisions. One person told us; “the dentist explained treatment options and cost before the treatment started”. People told us that the appointments were flexible to meet their needs, and they received a good standard of care. They told us that the practice was clean and well maintained and that the staff were polite. One person said “the dentist is very good, I am very happy with the services received”.

We found that people using the service were involved in decisions about their care and treatment. They experienced care and treatment that met their needs. People were cared for in a clean, hygienic environment. The provider had completed appropriate recruitment checks for the staff. People were protected from risk of infection, and the provider had systems in place to regularly assess and monitor the quality of service people received.