On this occasion, we did not speak with people using the service as part of our inspection.

We found that the provider had made improvements to ensure that people were cared for in a clean, hygienic environment and were protected from the risk of infection.

We spoke with people attending the surgery on the day of our visit. One person said they had been with the surgery for many years and were always provided with good care. They told us they lived quite far away but still came to the surgery for their dental care. “The dentist is one of the gentlest dentists I have come across”, they said.

However we found that the provider did not have effective systems in place to maintain appropriate standards of cleanliness and hygiene in relation to the premises and equipment.

People we spoke with told us that they were "very happy" with the service provided by the surgery. One person said, "I am very satisfied and have been with the surgery for many years and have recommended it to others." They said they were given appropriate information, explained the procedures and given choices. They said they always found the surgery to be clean whenever they visited.

We found that the people who use the service were given appropriate information about their treatment and received personalised care and treatment. However, we found some concerns with the surgery's infection prevention and control practices. For these areas we have asked for immediate improvement.