F D Domestics is a small domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older adults and younger disabled adults living in St Helens Merseyside. At the time of the inspection visit one person was using the service.

At our last inspection carried out in December 2015 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Risks people faced were identified and measures were put in place to reduce the likelihood of harm occurring. Staff knew the different types of abuse and how to recognise and report any concerns they had. People were kept safe by the right amount of suitable staff. The process for recruiting new staff was safe and thorough.

People received care and support from staff who received training and supervision for their role. People's right to make their own decisions was respected and staff obtained their consent prior to the delivery of any care and support.

People were treated with dignity and respect and their privacy was promoted. Positive relationships had been formed between people who used the service and staff.

People's needs were assessed and a care plan was developed instructing staff on how best to meet people’s needs. People were fully involved in the development of their care plan and ongoing reviews of them. People were provided with information about how to complain and they were confident about complaining should they need to.

The leadership of the service was inclusive and positive. The quality and safety of the service was assessed and monitored, this included seeking people’s views about the service.

Further information is in the detailed findings below

The inspection of FD Domestic services was announced and took place on 09 Decemebr 2015.

FD Domestic services is a small family run domiciliary care agency that provides personal care and support to people in their own homes in the St Helens area.

During our inspection the registered manager was present. A registered manager is a person who has registered with the Care Quality Commission to manage the service. ‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations.

The registered provider of the service is also the manager of the service.

Effective recruitment processes were in place and followed by the service, and staff received on-going training and support to ensure they carried out their role effectively.

There were effective systems in place to assess and monitor the quality of the service. This included gathering the views and opinions of people who used the service and monitoring the quality of service provided.

People’s care needs were assessed and care plans were put into place to meet those needs. People’s wishes and preferences were recorded in their care plans. Risks to people’s health and well-being were identified and risk assessments were in place to manage those risks.

People had been supported to access healthcare professionals, when needed.

"The 2 carers are fine, they treat mum very well" "most of the time it's the same carers"

" A communication folder is kept in the house" "the carers are flexible, they have fitted in with other carers going in, which benefits mum" "We know that someone is with mum and we have confidence in their support" and "The girls are great, they are a good link and keep us informed".