People told us that they felt they understood the choices and options open to them with regard to their care and treatment. One person told us: "You get a good service here and everyone is friendly and polite". Other comments included: "They give you the right information".

We found that there were systems in place which ensured that the dentists and practice manager fully explained treatment options available to people and the clinical reasons why they were required.

Care and treatment was planned and delivered in a way that ensured peoples safety and welfare. At consultation the dentist talked through all the different treatment options. People had enough time, information and support to make decisions regarding treatment.

There were effective systems in place to reduce the risk and spread of infection. We saw that a clear process and procedure was followed from opening the practice each day, to decontaminating instruments and treatment rooms following each patient's treatment.

We found that the practice had systems in place to audit and monitor the quality of the service. There were clinical checks in place to ensure safety and hygiene, audits of staff training, procedures for liaising with equipment contractors and processes in place to ensure necessary information about patients' treatment was shared appropriately when required.

We saw that people’s personal records including medical records were kept securely in an electronic system.