Eye Health Centre in Castleton Way, Eye is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th October 2016
Eye Health Centre is managed by Eye Health Centre.
Contact Details:
Address:
Eye Health Centre The Health Centre Castleton Way Eye IP23 7DD United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Eye Health Centre on 28 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with kindness, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice ran personal patient lists. Patients said they found it relatively easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
The practice had previously conducted audits of the quality of their dispensing service; however, we noted it should undertake further audits to ensure high patient satisfaction. In addition the practice should make more robust arrangements for the security of the dispensary to ensure medicines are kept secure and accessible only to authorised staff. The practice had processes to check and record that medicines throughout the practice were within their expiry date and suitable for use, however, the dispensary should ensure there are systems in place to record expiry checks.
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