We reviewed six plans of care. We found that people were involved in their treatment planning and were presented with all the treatment options open to them with associated costs.

People were protected from the risk of abuse because the provider had systems in place to recognise and report any incidents of abuse. Staff were aware of what their responsibilities were in relation to safeguarding for vulnerable adults and children.

We inspected the premises and found that the practice was clean and followed Department of Health (DH) guidance for infection control.

We inspected the dental practice's emergency drugs and oxygen and found that they were checked regularly.

We saw evidence that staff received appropriate professional development and received regular support and annual appraisal.

This meant people were assured that they would only be treated by competent staff.

The dental practice used feedback from people to gauge their satisfaction and the quality of service provided. They undertook a number of audits in order to evaluate and improve practice. One person said, "Incredibly positive. I was fearful when entering, but there was lots of smiley faces. It was calm and nice." Another said, "I no longer dread coming to the dentist." Another told us, "Its really nice. They explain everything."