We spoke with two patients who had used Exceldent, one of whom had been coming to the practice for several years. One said "my child loves going to this dental practice and is really pleased with the treatment". Another said "the dentist has done everything possible to save the tooth. He has achieved what other dentists told me could not be done".

The dentist had won the Dentistry Awards "Best Young Dentist London" and Best Young Dentist UK in December 2012.

Each person was assessed before treatment and given information about the options for treatment, and the costs.

There were suitable processes for staff training and professional development.

There were effective systems in place to reduce the risk and spread of infection. On the day of inspection the practice was clean and well maintained. One person said " it always looks spotless". Staff had been trained in infection control and decontamination was undertaken by the dental nurse.

The dentist had systems to review and monitor the quality and safety of the service provided. This included seeking feedback and suggestions from people using the service.