We visited Ewell Orthodontics to look at the care and treatment provided to people who used the service. During our inspection we spoke with one person who used the service and four staff. We observed one treatment session and looked at four patient files.

The patient that spoke with us told us they were happy with the service provided and felt fully informed about the procedure.

Staff told us it was a very busy surgery with appointments for treatments now booked for December. We were told that consultations could be accommodated to discuss the treatment options available.

We saw that the practice had information available to patients in the waiting room. During consultations further information was provided to help them make an informed choice about the treatment.

We saw that medical histories were reviewed with each person before they received treatment. Treatment plans contained details of the treatment proposed, and what the person’s decision had been

We saw that the practice was clean and well maintained. We observed good infection control procedures by staff.

Records of qualifications, criminal record checks and professional registrations were up to date.

The practice had not received a complaint but they told us they would be recorded and action would be taken to resolve them.