People told us that proposed treatments were discussed with them by the dentist. They said this was done in a way they could understand. One person told us of their proposed treatment "they made it clear." We observed staff interacting with people in a polite and respectful manner. We saw that the design of the service allowed for discussions to be held in private. We saw that treatment plans were in place, and that these had being signed by people to indicate their consent to treatment. Any financial costs were clearly set out in advance of treatment.

People told us they found the environment to be clean. One person said "I saw the woman (dental nurse) wipe down the surfaces and change the head cover on the chair." We found that staff with responsibility for infection control either had undertaken training or were scheduled to do so in the near future in this subject. We saw that machines used to sterilise equipment was regularly tested. Staff had training on radiation and radiography safety. We saw that dental staff had undertaken various training that counted towards their Continuing Professional Development.

We spoke with two people who use the service, and two parents of people using the service. All four of these gave universally positive feedback. They told us that they felt safe, and that staff always treated them in a friendly and respectful manner. They told us that any proposed treatments were clearly discussed and explained to them, and that they were able to ask questions about anything that was unclear.