Eversley Medical Centre in Thornton Heath is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 31st October 2017
Eversley Medical Centre is managed by Eversley Medical Centre.
Contact Details:
Address:
Eversley Medical Centre 501 London Road Thornton Heath CR7 6AR United Kingdom
Telephone:
02086841172
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-10-31
Last Published
2017-10-31
Local Authority:
Croydon
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Eversley Medical Centre on 23 November 2016. The overall rating for the practice was good, with a rating of requires improvement for the key question ‘Are services responsive to people’s needs?’
The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Eversley Medical Centre on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 12 September 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations that we identified in our previous inspection on 23 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good (for all key questions).
Our key findings were as follows:
Complaints handling had improved. The policy was now in line with recognised guidance and contractual obligations and the complaints we reviewed had been managed in line with the new policy.
The practice was monitoring and taking action to improve patient satisfaction with aspects of access, particularly by telephone.
In response to our recommendations, the practice had also:
Carried out an audit of patients on high risk medications.
Created a new system to monitor the care of patients with diabetes and an improved recall and care planning system. We saw positive feedback from a patient about this system. The practice had also run group consultations for six patients with diabetes. Evidence from the practice showed that all six patients had improved control of their diabetes (measured by HbA1C) and would recommend the approach to a friend.
Developed a new system for recalling patients for cervical screening, which included making appointments for eligible patients to have screening when in the practice for another appointment (to increase the likelihood of attendance) and creating telephone consultation slots for nurses to contact patients who are reluctant to be tested. Data showed that this was beginning to improve uptake, with a 2% improvement so far.
Developed a consistent system of review of policies to ensure that they remain complete and in line with latest best practice. Details of two examples were provided, including how the updated policies were shared with staff.
Strengthened systems to improve uptake of breast and bowel screening, with letters and structured phone consultations for patients who did attend.
Following this inspection, the practice should:
Continue to monitor and act on patient feedback on telephone access.
Continue to monitor and take action to improve care and outcomes for patients with diabetes and the uptake of cancer screening (bowel, breast and cervical).
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Eversley Medical Centre on 23 November 2016. The overall rating for the practice was good, with a rating of requires improvement for the key question ‘Are services responsive to people’s needs?’
The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Eversley Medical Centre on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 12 September 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations that we identified in our previous inspection on 23 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good (for all key questions).
Our key findings were as follows:
Complaints handling had improved. The policy was now in line with recognised guidance and contractual obligations and the complaints we reviewed had been managed in line with the new policy.
The practice was monitoring and taking action to improve patient satisfaction with aspects of access, particularly by telephone.
In response to our recommendations, the practice had also:
Carried out an audit of patients on high risk medications.
Created a new system to monitor the care of patients with diabetes and an improved recall and care planning system. We saw positive feedback from a patient about this system. The practice had also run group consultations for six patients with diabetes. Evidence from the practice showed that all six patients had improved control of their diabetes (measured by HbA1C) and would recommend the approach to a friend.
Developed a new system for recalling patients for cervical screening, which included making appointments for eligible patients to have screening when in the practice for another appointment (to increase the likelihood of attendance) and creating telephone consultation slots for nurses to contact patients who are reluctant to be tested. Data showed that this was beginning to improve uptake, with a 2% improvement so far.
Developed a consistent system of review of policies to ensure that they remain complete and in line with latest best practice. Details of two examples were provided, including how the updated policies were shared with staff.
Strengthened systems to improve uptake of breast and bowel screening, with letters and structured phone consultations for patients who did attend.
Following this inspection, the practice should:
Continue to monitor and act on patient feedback on telephone access.
Continue to monitor and take action to improve care and outcomes for patients with diabetes and the uptake of cancer screening (bowel, breast and cervical).
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