Essex Community Support & Enabling Service, 2 Fingringhoe Road, Colchester.Essex Community Support & Enabling Service in 2 Fingringhoe Road, Colchester is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, personal care and physical disabilities. The last inspection date here was 19th April 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
20th March 2019 - During a routine inspection
About the service: ¿ Essex Community Support & Enabling Service provides care and support to people living in individual flats within a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. At the time of our inspection there were 10 people who received personal care. The service supported adults including people with mental health needs, physical disabilities, learning disabilities and autistic spectrum disorder. People’s experience of using this service: ¿ People and relatives were positive about the service provided. ¿ Staff supported people to keep safe, and acted when necessary to prevent any harm or abuse. ¿ Risks to people’s health, safety and welfare were managed well. ¿ Safe recruitment practices were followed with enough staff to cover people’s planned visits. ¿ People's care and support led to good outcomes. Staff were sufficiently trained and had the skills and knowledge to meet people’s individual needs. ¿ People received care in a manner which was in accordance with the principles of the Mental Capacity Act 2005. ¿ Where required, people were supported with their dietary needs, to maintain good health and access healthcare services where needed. ¿ Staff had developed good relationships with people, treating them with kindness and compassion. They protected people’s privacy and dignity and promoted their independence. ¿ Care plans were person centred and up to date. Staff were responsive in identifying and reviewing changes to meet people’s needs. ¿ People’s feedback was valued and used to improve the service. ¿ Complaints were managed in line with the provider's procedure. ¿ Systems to monitor the quality and safety of the service were effective. Rating at last inspection: This was the first inspection for this service. Why we inspected: We inspected this service in line with our inspection schedule for services currently rated as good. Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any information is received that we need to follow up we may inspect sooner. See more information in Detailed Findings below.
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