This inspection took place on 25 August 2017 and was unannounced. This was the first time the service had been inspected by us.

66 Eros Crescent is registered to provide care and accommodation for up to four people who have a learning disability and/or mental health needs. At the time of our inspection, three people were using the service.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and staff knew how to recognise and report abuse. People’s risks were assessed and managed individually to promote their safety and wellbeing.

There were enough staff to safely meet people’s needs. People received their medicines when they needed them and there were systems in place to ensure that medicines were stored, managed and administered safely.

Staff were trained and supported to give them the skills to support people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the provider’s policies and systems in the service supported this practice. When they were unable to do this, staff had the knowledge to ensure that decisions were made in line with current legislation and guidance.

People had enough to eat and drink and were offered choice and flexibility about their food and drinks. They were encouraged to stay healthy and had access to health professionals when they needed them.

People were treated with kindness and compassion by staff who knew them well. People’s privacy was respected and they were encouraged to be independent and participate in the running of the home and the local community.

People received care that met their preferences and they were encouraged to follow their interests. Staff knew people's preferences and people's care plans contained detailed information to enable staff to support them how they wanted to be supported.

People felt able to raise any concerns or complaints and there was a procedure in place to ensure complaints were addressed.

There was a friendly and positive atmosphere at the home and staff enjoyed working there. Staff felt supported by the registered manager and other managers.

The registered manager and staff completed quality checks and acted upon any issues identified to ensure that continual improvements were made where required.