This was a follow up inspection that related to patient safety forms not being completed properly by staff.

We saw that patient safety forms had been fully completed and where a patient had indicated a positive response to a question the radiograph had noted further details.

During our visit we spoke to four patients who had a scan and one person who was caring for a patient who had a scan. They all spoke positively about their experience and said that they felt that the staff had been considerate and kind. One person told us "It's been smashing. I felt claustrophobic last time I had a scan elsewhere but today they kept talking to me and it made me feel very comfortable."

We found that people were given full information and were treated with respect and courtesy by all the staff. People's individual needs and preferences were reflected in the care they received. However we found that safety checks performed before patients entered the scanning room were not being adequately documented.

The provider had procedures and training in place to protect and safeguard patients from the risks of abuse.

The staff working within the service went about their work in a professional manner and were trained, supervised and supported in providing the service.

We found that the provider took steps to seek and analyse the feedback of patients on the service it offered. The provider also demonstrated a desire to learn from and implement changes in response to adverse events and complaints.

We telephoned people who had used the service recently to seek their views. They confirmed to us that they were well informed about the procedure they were about to have. Questionnaires were given to them prior to the MRI scan regarding past medical history. We were told that appointments ran to time and all had an appointment at a suitable time of day for them. People confirmed with us that staff listened to them and were kind and helpful.