People were complementary about the services they had received, telling us that the information provided enabled them to make decisions about treatment.

People told us they signed a consent form prior to treatment and we saw evidence that consent was fully considered.

People told us they were happy with their treatment and the approach of staff. We were told, "I feel that they really care about me." We saw that people were given detailed information about the treatment, including benefits and risks.

Care records were completed for each treatment and people were kept informed of their progress. We were told that, "They monitor you all the time."

We saw that medicines ware managed and administered appropriately. There was a recorded daily check of medicines and equipment, and a full and detailed record of all medications provided within personal treatment files.

We saw that effective recruitment procedures were in place, and that there was evidence that all staff were qualified to undertake the range of treatments provided.

We saw that arrangements were in place for assessing and monitoring the quality of services provided. People told us that they felt able to discuss their expectations and if these were not being met and that these would be addressed by staff.

People who use the service were provided with sufficient information. People had a comprehensive consultation with the doctor two weeks before a procedure was carried out. We looked at consultation notes and saw that the procedure, the risks, benefits and side effects had been discussed. We saw that there were information leaflets available about the different procedures offered by Skin Oasis.

A detailed medical history was taken for each person to ensure that the treatment was appropriate. All staff had received basic life support training and there was emergency equipment available should an emergency arise.

It was not possible to speak with people who use the service as no one had booked an appointment on the day of the inspection. However, we looked at recently completed feedback questionnaires. These indicated that people were happy with the service. People rated the overall service as "good" or "excellent". No complaints had been received in relation to the surgical procedures offered at the clinic. However, the complaints policy was on display and any concerns raised were discussed at clinic meetings.

There were effective systems in place to reduce the risk and spread of infection. The clinic appeared to be clean and well maintained. There were policies in place in relation to infection control and the decontamination of instruments. The provider might find it useful to note that we found one laser lipo-suction catheter was out of date.

The clinic provides non-invasive cosmetic services that do not require registration. They also provide surgical cosmetic services for which they are registered. At the time of the visit, there weren’t any people using the surgical services. The majority of the people (4 - 5 in total) who have used this service are from overseas and therefore receiving feedback has been difficult.

We did speak to one person using the non-invasive cosmetic services, as the clinic share the same facilities. This person told us that they had always found staff to be friendly and approachable. Staff introduced themselves and explained all procedures. They were given information about the procedures they were having and had used the clinic on at least four occasions.