On the day of our inspection we met clinicians, administrative staff as well as four athletes. We consulted with them to find out their view of the service provided. We received the following information.

Before athletes received care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Athletes said they received the treatment only when they had consented to it. One person said, “I trust them. They always explain and ask me if I am happy for them to proceed with treatment.”

Athletes’ care and treatment reflected relevant research and guidance. The clinician explained that sports athletes always wanted to reach their full potential and achieve their goals. Athletes said they were able to discuss new, recently popular treatment with the professionals and they were listened to. They said that they were informed that there were no quick fixes. They said they were supported by their physiotherapists and psychologists following consultation with the doctor. Athletes said that they saw their doctor regularly and discussed their progress. They also said they had access to their own GP.

The provider had an effective quality assurance system, which monitored the day to day running of the service. Athletes said they were asked by the staff for their feedback on the treatment and they were able to discuss any issues and remedy them. One person said, “I have not filled in any surveys. They are very professional here.”