One person who used the service told us they thought this was a well designed and "excellent" treatment centre.

Each person had a specific profile and treatment plan on their online records. There was detailed information about the presenting need of each athlete. The records included an initial presentation, imaging reports and referrals to consultants/specialists.

A staff member told us staff received appropriate professional development to maintain their knowledge and skills. Staff members told us they felt they were supported and well managed at all times and they were clear about their lines of accountability. We saw there were supervisory and peer support arrangements in place to monitor and review staff performances.

The manager told us incidents including any complaints were routinely monitored by senior staff to see if there were any trends. They said,“ we explain to people how they can make a complaint but nothing has come up so far. We continually monitor our service to ensure we are always developing.”

People told us they valued the service. All the people we spoke with told us they were happy with their decision to use the service. One person told us "I have always been treated with respect from people who know what they are doing. They help me perform well as an athlete".

Staff members we spoke with were positive about the role of the service and told us that people received a service within 48 hours of a request.

Staff members we spoke with confirmed they received regular training in Child Protection awareness in sports and active leisure. We were told that this training included some elements about the protection of vulnerable adults. There was no evidence that this was detailed enough to fully inform key staff members with the responsibility for safeguarding and adult protection. A senior staff member told us "we will ensure that we complete this training across all our services nationally".

We looked at the information about the availability of staff and saw there were sufficient staff to meet the needs of the people who used the service. One person told us “I am very happy with the service I get. It’s professional and trustworthy".