Say when the inspection took place and whether the inspection was announced or unannounced. Where relevant, describe any breaches of legal requirements at your last inspection, and if so whether improvements have been made to meet the relevant requirement(s).

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.

During our inspection we spoke with four people who used the service, two relatives, nine members of staff and the registered manager. We were told that 35 people were being supported in their own home by the provider at the time of our inspection.

All the people we spoke with were very positive about the care and support provided by Embec Care. We received no negative comments. One person who used the service told us, "Staff are very agreeable. They are kind, well-turned out, very punctual, pleasant and helpful." Another person said, "I find the carers very good. I am very pleased with the service I have had for over two years."

Support plans were detailed and contained all the information staff needed to know to provide the level of care and support to meet people's needs. We saw evidence of the service working closely with other agencies such as the district nursing team and other domiciliary care providers

Members of staff confirmed they had attended training courses. Staff members said they were well supported by management in their responsibility to deliver care and support safely and appropriately. Staff told us that they had enjoyed working for Embec Care.

Systems were in place to monitor the quality of the service. People who used the service, their relatives and staff told us they were able to share their views and opinions about the service.