Elmsleigh House Dental Clinic, Farnham.Elmsleigh House Dental Clinic in Farnham is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th April 2017 Contact Details:
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21st December 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 21 December 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Elmsleigh House Dental Clinic is located in the town of Farnham. The practice is accessed via steps from the main road or a wheelchair accessible and level entrance at the rear of the practice.This large practice provides private dental treatment including oral surgery, implants periodontics, orthodontics and endodontic treatment to both adults and children. The practice also offers sedation services (Sedation/Conscious sedation is a process in which a combination of medicines is used to help a patient to relax (a sedative) and to block pain (an anaesthetic) during a medical or dental procedure. The patient remains awake during the whole procedure).
The premises are on the ground and first floor. The practice consists of six treatment rooms, an X-ray room, a laboratory, a reception area, a waiting area, and two decontamination rooms. The practice is open on Monday to Friday from 8am to 6pm.
The staff consists of the principal dentist, a managing director/practice manager, seven associate dentists, an orthodontist, a clinical dental technician, three dental hygienists, seven dental nurses, two receptionists, an administrator, a marketing executive and a cleaner.
The principal dentist is registered with the Care Quality Commission (CQC) as an individual ‘registered person’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We reviewed 14 CQC comment cards and spoke to three patients on the day of the inspection. Patients were extremely positive about the service. They were complimentary about the excellent service provided by friendly and caring staff. Patients commented that the care they received was exceptional.
The inspection took place over one day and was carried out by a CQC inspector and a dental specialist advisor.
Our key findings were:
19th December 2013 - During a routine inspection
We spoke with three people who used the service and we observed one consultation. Five people completed our questionnaire during the inspection visit and we spoke with staff and the practice manager. Everyone we spoke with or who completed our questionnaire told us they were very satisfied with the service. One person said "It's wonderful and the overall experience is good". Another person said "I am very satisfied". We found that people's consent had been sought verbally or in writing prior to any treatments having commenced. This was because people had always been given the opportunity to discuss their treatment with the dentists, and to ask any questions, during the pre-treatment consultation. We found that people's treatment and care had been assessed, planned and recorded. The treatment that had been delivered met peoples' assessed needs. We found that there were effective systems in place to maintain a clean environment and prevent the risk of infection. There were effective recruitment procedures in place which had ensured that staff had the required recruitment checks prior to starting to work. For those staff who had worked at the practice for many years, prior to these checks being a requirement, the provider had ensured that information to verify their skills and qualifications was available. We found there was an effective complaints procedure in operation and people told us they knew how to complain or comment on the service.
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