The Inspection took place on 6 April 2017 and it was unannounced.

Eleni House is a residential care home that provides care and support for up to eight people who have a learning disability, complex needs and/or autistic spectrum disorder. At the time of our inspection there were eight people living in the service.

At the last inspection, the service was rated good and at this inspection we found the service remains good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a safe service and were protected from the risk of harm. There were enough staff who had been safely recruited to help keep people safe and to meet their needs. Medicines management was good and people received their medicines as prescribed.

People were cared for by experienced, supported and trained staff. The service supported people to have as much choice and control over their lives in the least restrictive way possible.

People had a choice of balanced, healthy and nutritious meals and were able to eat their meal where and when they wanted. Nutritional assessments were in place which identified what food and drink people needed to keep them well and what they liked to eat.

People received support that was personalised to them and met their individual needs and wishes. People were encouraged to be as independent as possible but where additional support was needed this was provided respectfully. Staff respected people’s privacy and dignity and interacted with people in a caring, compassionate and professional manner.

People and their relatives were fully involved in the assessment and care planning process. Their care plans had been regularly reviewed to reflect their changing needs. People were encouraged and supported to participate in a range of activities to suit their individual interests. Complaints were dealt with appropriately in a timely way.

Relatives were positive about the quality of the service. The registered manager and the staff team were committed to providing people with good quality person centred care that met their needs and preferences. There were effective systems in place to monitor the quality of the service and to drive improvements.

The service met all relevant fundamental standards.

Further information is in the detailed findings below.