About the service:

Eldon House is a residential home providing personal care for up to 34 people who may have dementia. At the time of the inspection there were 34 people living at the home.

People’s experience of using this service:

People were not always supported to have maximum choice of their lives; the policies and systems in the service did not support this practice, however staff did offer choice, such as, where people spent their time.

There was not always enough for people to do and people told us they were bored. People did not always feel there was enough variety at meal times, although people liked the food.

People who used the service were supported safely. Staff treated people with care, dignity and respect. People could access other health professionals and were supported to have their medicines.

Systems were in place to ensure that risks were mitigated. People had their call bells responded to quickly should they need assistance and people were supported to move around the home safely.

Rating at last inspection:

This is the first inspection since the service registered in November 2017.

Why we inspected:

This was a scheduled inspection based on the service being newly registered.

Recommendations:

• We recommend that staffing levels are assessed in a more consistent manner to ensure the staff feel that they can effectively achieve their role.

• We recommend that all PRN medications have protocols in place in line with The National Institute for Health and Care Excellence (NICE) Guidance about managing medicines and care homes .

• We would recommend that a more structured approach is introduced to the planning and facilitation of activities.

Enforcement:

• One breach of regulation was identified during this inspection. You can see what action we told the provider to take at the back of the full version of the report.

Follow up:

We will continue to monitor the service through the information we receive.

You can see what action we told the provider to take at the back of the full version of the report.