We spoke to six people who had used the service, a head therapist, the therapy co-ordinator, a doctor, a nurse and a manager. We also examined five sets of clinical notes and looked at all clinical areas, including the operating theatre. People we spoke to were very positive about their care, telling us staff were 'very professional' and 'very kind'. People were given sufficient information to give informed consent to treatments.There were enough qualified, skilled and experienced staff to meet people's needs and those staff were supported to deliver care and treatment safely and to an appropriate standard. People were protected from the risk of infection because appropriate guidance had been followed and were cared for in a clean, hygienic environment. They were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

People who had used the service told us that they were given information about their care and treatment before they underwent procedures. They said that staff were "professional", "welcoming" and "very helpful".

People who had used the service described it as "very good". They said that staff "listen to what I want". Appropriate medical checks were undertaken before people received treatment and they received appropriate after-care. Staff had been trained in what to do in a medical emergency and there were emergency drugs and equipment available.

There were written policies on safeguarding adults, including how to report any concerns. Staff we spoke with confirmed that they were aware about how to report any concerns to the manager. They confirmed that their manager was always available at the location.

When staff started at the service they received an induction. Staff undertook mandatory training on an annual basis. All had annual appraisals.

The provider conducted audits to monitor the quality of the service it was providing and this was made available to people who use the service. Regular patient feedback questionnaires were undertaken on a random sample of people who had used the service.