We talked with five people using the service and they told us they were happy with the quality of dental treatment offered. People also said they felt they were involved in decisions about their treatment. Comments included: "I have been coming here for years and I have always found everyone very helpful and feel everything is explained to me.” And “The dentist is very easy to talk to and goes through things with me."

We saw people could leave suggestions in the ‘comments box’ were asked to complete surveys and had access to a display screen providing further important information. We observed staff were polite and courteous and they respected people's dignity, privacy and confidentiality.

We looked at the dental records and these confirmed people were involved in decisions regarding their treatment. Some staff records however were not complete. When we spoke to the practice manager they agreed to put systems in place to make sure they were in future.

We found the premises clean and the surgeries and building were well maintained. We also confirmed regular audits were completed and saw evidence that procedures were in place to ensure health and safety.