We carried out an announced comprehensive inspection at East Midlands Travel Clinic as part of our inspection programme. The service provides travel advice and travel vaccinations.

Seven patients provided feedback about the service using CQC comment cards. Patients were very positive regarding the quality of the service provided.

Our key findings were:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Patients were treated with respect and commented that staff were kind and caring and involved them in decisions about their care.
• Services were tailored to meet the needs of individual patients.
• The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.

The area where the provider should make improvements are:

• Continue to improve systems to ensure that all vaccines are identified and removed from use when they have passed their expiry date.