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East Lancashire Hospice, Blackburn.

East Lancashire Hospice in Blackburn is a Hospice specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, diagnostic and screening procedures, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 22nd November 2016

East Lancashire Hospice is managed by The East Lancashire Hospice.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Outstanding
Caring: Outstanding
Responsive: Outstanding
Well-Led: Good
Overall: Outstanding

Further Details:

Important Dates:

    Last Inspection 2016-11-22
    Last Published 2016-11-22

Local Authority:

    Blackburn with Darwen

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th September 2016 - During a routine inspection pdf icon

This inspection took place on 14, 15 and 19 September 2016. The first day of the inspection was unannounced. The service was last inspected in September 2013 and was found to be meeting all the regulations we reviewed at that time.

East Lancashire Hospice is a charity which provides a range of hospice services for adults with a life-limiting illness living in Blackburn, Darwen, Hyndburn and the Ribble Valley. The hospice is purpose built and provides accommodation on the inpatient unit for up to 10 people. The hospice also provides community services including Hospice at Home and a day service which provides creative and support therapies (CaST). The CaSt service provided at the hospice is based on a delivery model which has moved away from traditional day therapy to providing support and well-being focused on normalisation, rehabilitation, choice and independence. The aim of the service is to help people to achieve a good quality of life through patient led therapeutic activities, equip people to adapt to illness and empower them to make the most of their life. In addition the hospice offers a 24 hour telephone advice line for professionals, a range of complementary therapies, counselling, support for carers and a bereavement support group.

The hospice is close to public transport routes and is situated in a residential area of Blackburn. The hospice is set in well-maintained gardens with adequate parking and clearly defined parking areas for disabled visitors.

Services are free to people, with East Lancashire Hospice receiving some NHS funding; the remaining funds achieved through fundraising and charitable donations.

At the time of our inspection there were six people being cared for on the inpatient Unit, 142 people being cared for in the community and 67 people attending the CaST service.

There was a registered manager in place at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was also the Chief Executive Officer of East Lancashire Hospice.

People told us they felt exceptionally safe when accessing services provided by the hospice. This was because of the outstanding kindness and compassion demonstrated by hospice staff and volunteers. People who used the hospice told us staff would not hesitate to go the extra mile when caring for them. We saw the importance staff at the hospice placed on supporting families and carers of people with life- limiting illnesses in order to improve the well-being of all concerned; this included the provision of carer and bereavement support, complementary therapies and counselling.

Staff treated people with sensitivity, dignity and respect. People's emotional, cultural and spiritual needs were met by staff who were knowledgeable and confident to care for and comfort them. Families and those that mattered to the person were supported to spend quality time with them.

All staff had received training in safeguarding adults. In addition the hospice had developed a culture in which staff were supported to report any concerns, no matter how small, to senior staff. Safeguarding forums were in place to provide staff with the opportunity to discuss concerns and ensure referrals were made to appropriate agencies; this helped to ensure people who used the service were protected from harm. The professional responsible for delivering safeguarding training to the hospice told us they found staff to be extremely committed to ensuring the safety of people who used the hospice.

There were sufficient numbers of staff available to provide tailored, individual support to people, both in the hospice and in the community. Staff and volunteers had been safely recruited.

24th September 2013 - During a routine inspection pdf icon

We spoke with three people who used the service and with three visitors. People told us they were offered choices and had been involved in agreeing and reviewing their care. We observed staff seeking people’s opinions and offering advice and support as needed. However, we found improvements were needed to ensure care records always reflected the care and support people were being given.

People told us they were happy with the staff team and said there were enough staff to meet their needs. Comments included, "They are good people; they are angels" and "There are enough staff; all of them lovely, kind and friendly".

People told us they enjoyed the food. Comments included, "The food is very good; I can have different portion sizes depending on how I feel" and "I can find no faults with the food; we get a choice, it looks good and it always tastes good".

We found all areas of the service to be bright, safe, comfortable and suitably equipped. We found improvements were ongoing with systems in place to maintain standards of the environment and standards of cleanliness. The gardens were safe, accessible and well maintained.

People told us they had no complaints about the service but were confident they could raise their concerns with staff or managers. Comments included, “It is a very good service; I have no complaints at all" and "They have been wonderful; I'm sure they would sort things out if I was unhappy with something".

14th May 2012 - During a routine inspection pdf icon

During our visit we spoke with four people who were using the in patient and day therapy services and one visitor. They told us they were happy with the service and with the care and support they received. Comments included, "I am given the support I need" and "The care is second to none". We were also told, "I couldn't ask for better care" and "I was very anxious about coming here but staff have made me feel at ease".

People who used the service understood the care and treatment choices available to them. People told us they were consulted about the care and support they needed. One person said, "They talk to me about my care and I am involved in decisions".

People told us they were treated with respect. They made positive comments about the staff team. Comments included, "There is always someone around to help me or just to sit and have a chat", "They are always friendly and smiling" and "They are like angels; all of the staff are wonderful", "They are so kind and patient" and "They are respectful of my privacy; they always knock on doors".

People told us that the medical staff and nures managed their medicines for them. Comments included, "The doctors and nursing staff sort my medicines out; they make sure I'm taking the right ones" and "I don't worry about my medicines; I know I'm in safe hands". However we found some areas could be improved to ensure safer management of medicines.

 

 

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