We haven't been able to speak with people using the service because at the time of our inspection there were no people booked for appointments. We gathered evidence of people's experiences of the service by reviewing their feedback to the service. One person commented, "Thank you for such a lovely experience this evening. I would definitely recommend to others. The service was great and very personal".

People were given sufficient information to make a decision about whether to receive treatment. The risks and benefits of having an ultrasound scan were explained to them.

People received safe and effective treatment which took into account good practice guidance from expert bodies in ultrasound scanning. Effective systems were in place to identify risks to people and to help people to manage changes in their health and wellbeing.

Appropriate standards of cleanliness and hygiene were maintained in relation to the premises and equipment.

Effective recruitment and selection procedures were in place to ensure staff had the appropriate skills, knowledge and professional qualifications to carry out their work. People said, "The lady who is training was really nice and caring, and well supported by her colleague" and "You have wonderful staff".

People's feedback was encouraged to monitor the standard of service provided. A person commented, "I would definitely recommend Hello Baby for 4D scan! The staff are very friendly".