This inspection took place on 8, 13 and 15 June 2017 and was announced.

The ExtraCare Charitable Trust, Earlsdon Park Village provides personal care for people aged 55 and over, living in a purpose built scheme where there are individual flats with shared facilities. These included an onsite shop, restaurant area, lounge areas, fitness facilities and activity rooms. There were 52 people receiving personal care when we inspected.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People said they felt safe living at Earlsdon Park Village and received support from staff who were kind and respectful towards them. Staff understood how to protect people from abuse and received regular training around how to keep people safe. Risks to people who used the service had been assessed and recorded, with measures put in place to minimise any hazards identified.

People told us they received their medicines as prescribed and there were enough staff to support them. Staff had been recruited following appropriate checks. The provider had arrangements which made sure there were sufficient care staff to provide support to people in their own homes when they needed or wanted help or assistance.

People told us the staff and management were approachable and if they had any concerns they would be listened to. Staff had received appropriate induction training and on-going training was in place to ensure they had the skills to meet the needs of the people they supported. People had positive relationships with staff, who knew their individual needs.

People we spoke with were positive about the care that they received. They felt they were listened to and staff understood they could only care for and support people who consented to their care. People told us staff were caring, and they were supported to maintain their independence and to access facilities at Earlsdon Park Village so they did not feel isolated.

People told us they were involved in the care and support they received. People told us staff were quick to respond when they were unwell and they had access to other healthcare professionals that provided treatment, advice and guidance to support their health needs.

People were happy with the care they received and said staff were friendly. Staff treated people with respect and maintained people’s privacy and dignity when providing care. Where needed, people were supported to eat and drink enough to remain healthy. People told us staff helped them prepare meals of their choice if needed or they could attend the on-site restaurant.

Complaints information was available and people and staff were confident of the actions they would take if they had concerns and any concerns would be dealt with appropriately.

The registered manager was accessible to people and staff. The management team and provider ensured regular checks were completed and regular meetings held to monitor the quality of the care that people received. Areas identified for improvement were acted on.